Support
At FlashDash Casino, help is just a click or message away. Whether you have a question about your account, a deposit, a withdrawal, or a game, our support team is available to guide you with clear, practical answers. We pair friendly service with fast responses so you can get back to playing with confidence.
How to reach us — simple options that work
- Live chat: Click the chat icon on the site for immediate help from a real agent. Our live chat is monitored around the clock for quick answers to pressing issues.
- Email: Send full details to support@flashdashcasino.com for questions that need documentation or follow-up. Email is great for providing screenshots or KYC documents.
- Phone support / callback: If you prefer to speak by phone, request a callback via live chat or email and our team will arrange a call back at a convenient time.
We support transactions in multiple currencies (USD, AUD, CAD, EUR, GBP, NZD, Bitcoin) and common payment methods like Bitcoin/BTC, Visa, and MasterCard. Tell us which method you used and we’ll guide you through the next steps.
Typical response times you can expect
We aim to resolve issues quickly and transparently:
- Live chat: typically answered within minutes for most queries, so you rarely wait long.
- Email: usually answered within 12–24 hours; complex cases may take a bit longer, especially if verification documents are required.
- Phone callbacks: typically arranged within a short window during staffed hours; request via chat or email and we’ll confirm the timing.
Please note that some matters—like identity verification or withdrawal processing—can need additional time depending on the payment method and documentation. Our team will always keep you updated on progress.
Quick self-help: FAQ and Help Center
For fast, step-by-step answers, visit our FAQ and Help Center for topics such as account setup, deposits and withdrawals, bonus terms, and technical checks. If you’re looking for answers right away, check the FAQ first — it covers the most common questions and saves time. For anything unanswered there, contact us directly via chat or email.
Knowledgeable support that treats you like a person
Our agents are trained across accounts, payments, bonuses, and gameplay issues, and they work with fairness and clarity. When you reach out, please have your account email or username handy, plus any relevant transaction IDs or screenshots. That helps us diagnose and resolve things faster.
We follow strict privacy and security practices and will never ask for unnecessary information. If a request requires verification, we’ll explain what’s needed and why, and guide you through each step.
Responsible, respectful help every step of the way
If you need help setting deposit limits, taking a timeout, or using self-exclusion tools, our support team will assist you confidentially. We encourage responsible play and will point you to resources and account controls that restore balance.
If you’d like personal help now, start a live chat on the site or email support@flashdashcasino.com. We’re here to make support simple, fair, and fast so you can enjoy FlashDash with confidence.